Overview:
This Koopid Tech Note covers file upload / download support for different types of media in Koopid Experiences. Each channel supported in Koopid has specific requirements for file type and size.
Storage of files on the Koopid platform adheres to the specific storage lifetime policy of your specific provider. For specific channel configurations for your provider, please refer to the Admin > Channels page in the Koopid Provider Portal.
Koopid Channel (Koopid Chat)
| Category | Mime Type | File Extension | Max File Size (in MB) Receiving from Customer | Max File Size (in MB) Sending from agent |
|---|---|---|---|---|
| Image | image/png | png | 64 | 64 |
| Image | image/jpeg | jpg | 64 | 64 |
| Audio | audio/aac | aac | 64 | 64 |
| Audio | audio/mp4 | mp4 | 64 | 64 |
| Audio | audio/amr | amr | 64 | 64 |
| Audio | audio/mpeg | mpeg | 64 | 64 |
| Audio | audio/ogg Audio Codec: OPUS | ogg | 64 | 64 |
| Video | video/mp4 Video Codec: H264 High Profile Audio Codec: AAC | mp4 | 64 | 64 |
| Video | video/3gpp Video Codec: H264 High Profile Audio Codec: AAC | 3gp | 64 | 64 |
| Document | application/pdf | 64 | 64 | |
| Document | application/msword | doc | 64 | 64 |
| Document | application/vnd.ms-excel | xls | 64 | 64 |
| Document | application/vnd.ms-powerpoint | ppt | 64 | 64 |
| Document | application/vnd.openxml formats-officedocument. wordprocessingml.document | docx | 64 | 64 |
| Document | application/vnd.openxml formats-officedocument. spreadsheetml.sheet | xlsx | 64 | 64 |
| Document | application/vnd.openxml formats-officedocument. presentationml.presentation | pptx | 64 | 64 |
| Category | Mime Type | File Extension | Max File Size (in MB) Receiving from Customer | Max File Size (in MB) Sending from agent |
|---|---|---|---|---|
| Image | image/png | png | 64 | 64 |
| Image | image/jpeg | jpg | 64 | 64 |
| Audio | audio/aac | aac | 64 | 64 |
| Audio | audio/mp4 | mp4 | 64 | 64 |
| Audio | audio/amr | amr | 64 | 64 |
| Audio | audio/mpeg | mpeg | 64 | 64 |
| Audio | audio/ogg Audio Codec: OPUS | ogg | 64 | 64 |
| Video | video/mp4 Video Codec: H264 High Profile Audio Codec: AAC | mp4 | 64 | 64 |
| Video | video/3gpp Video Codec: H264 High Profile Audio Codec: AAC | 3gp | 64 | 64 |
| Document | application/pdf | 64 | 64 | |
| Document | application/msword | doc | 64 | 64 |
| Document | application/vnd.ms-excel | xls | 64 | 64 |
| Document | application/vnd.ms-powerpoint | ppt | 64 | 64 |
| Document | application/vnd.openxml formats-officedocument. wordprocessingml.document | docx | 64 | 64 |
| Document | application/vnd.openxml formats-officedocument. spreadsheetml.sheet | xlsx | 64 | 64 |
| Document | application/vnd.openxml formats-officedocument. presentationml.presentation | pptx | 64 | 64 |
Facebook Messenger
| Category | Mime Type (Encoding Specification) | File Extension | Max File Size (in MB) Receiving from Customer | Max File Size (in MB) Sending from agent |
|---|---|---|---|---|
| Image | image/png | png | 25 | 25 |
| Image | image/jpeg | jpg | 25 | 25 |
| Image | image/gif | gif | 25 | 25 |
| Audio | audio/aac | aac | 25 | 25 |
| Audio | audio/mp4 | mp4 | 25 | 25 |
| Audio | audio/mp3 | mp3 | 25 | 25 |
| Audio | audio/amr | amr | 25 | 25 |
| Audio | audio/wav | wav | 25 | 25 |
| Audio | audio/ogg Audio Codec: OPUS | ogg | 25 | 25 |
| Video | video/mp4 Video Codec: H264 High Profile Audio Codec: AAC | mp4 | 25 | 25 |
| Video | video/3gpp Video Codec: H264 High Profile Audio Codec: AAC | 3gp | 25 | 25 |
| Video | video/quicktime | mov | 25 | 25 |
| Document | application/pdf | 25 | 25 | |
| Document | application/msword | doc | 25 | 25 |
| Document | application/vnd.ms-excel | xls | 25 | 25 |
| Document | application/vnd.ms-powerpoint | ppt | 25 | 25 |
| Document | application/vnd.openxml formats-officedocument. wordprocessingml.document | docx | 25 | 25 |
| Document | application/vnd.openxml formats-officedocument. spreadsheetml.sheet | xlsx | 25 | 25 |
| Document | application/vnd.openxml formats-officedocument. presentationml.presentation | pptx | 25 | 25 |
| Category | Mime Type (Encoding Specification) | File Extension | Max File Size (in MB) Receiving from Customer | Max File Size (in MB) Sending from agent |
|---|---|---|---|---|
| Image | image/png | png | 5 | 5 |
| Image | image/jpeg | jpg | 5 | 5 |
| Image | image/webp | webp | 5 | 5 |
| Video | video/mp4 Video Codec: H264 High Profile Frame Rates: 30 FPS, 60 FPS Video Resolution: 1280x720 (landscape), 720x1280 (portrait), 720x720 (square) Minimum Video Bitrate: 5,000 kbps Minimum Audio Bitrate: 128 kbps Audio Codec: AAC LC Aspect Ratio: 16:9 (landscape or portrait), 1:1 (square) | mp4 | 512 | 64 |
