Overview

This Koopid Tech Note documents the process of connecting Facebook Messenger to Koopid workflows. The note includes the step by step process along with the process to disconnect from Koopid should it be necessary. 

Connect Koopid to Messenger 

• Prerequisites
  • Koopid Provider Account
  • New Bot created for Facebook Messenger
  • Workflows in the Bot utilizing text only communications
  • Administrative access to a Facebook Company Page

Disconnect Koopid From Messenger 

• Prerequisites
  • Koopid Provider Account
  • Koopid connection to a Facebook Messenger Company Page
  • Administration access to Facebook Messenger Company Page

• Process 
  1. Login into to Facebook account which owns the business page
  2. Click on drop down at right top corner
  3. Click on Settings option
  4. Click on Business integrations from left side panel
  5. Click on Active tab
  6. Identify the Koopid app and select the app
  7. Click on Remove button
  8. (Optional) Select the Delete option to remove all posts, video, etc from Koopid app
  9. Click on Remove button
  10. Ensure the Koopid app removal confirmation message and click on Done button