08.27.21 – Release Notes V5.45


Essentials / Portal

    • Manage Experiences load time reduction
    • Knowledge Essentials feature complete (Beta)
    • Knowledge Essentials, add creation feedback during longer wait times.
    • Knowledge Essentials, add support for question entry and storage.
    • Remove auto complete in select essentials widgets
    • New Admin→Profile UI, enables changing business hours
    • Manage page incremental load during long load times
    • Manage page add Workflow as a sort option
    • New Lock feature, lock an intent map from changes. Locking will apply to intents and connected workflows.


    • Messaging system performance upgrades
    • API for bulk notifications, list targets, channels, and messages for bulk outbound
    • Email notify on agent reconnect attempts for web chat channel
    • Workflow notify support, send a workflow/session to a destination user


    • Generic Channel parameter updates for type
    • Vonage contact center routing integration

Agent Client

    • Default for new agents will be the Active conversations view.

Customer Client

    • Modern Style updates and adjustments
    • Close message input box after session timeout
    • Protect message input box on launch, enable once loaded.
    • Removed extra logging messages
    • Expandable, multi line text entry box
  • AI / Dashboard / Analytics

    • Engagement Map Analytics available
    • Survey reports filter for comments
    • Chat queue hold time histogram visualization added

Bug Fixes

    • Splash screen not appearing on web client launch
    • Stuck channels during voice CPaaS requests
    • Avaya EWC socket errors
    • AACC chat session connection not established
    • assign parameters from url not working
    • error sending SMS from plivo connector
    • Keep top row time range fixed for Ops and Engagement Maps
    • minor UI fixes for Modern style
    • remove internal ids from Knowledge Essentials intent names
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