Features

Essentials / Portal

• • Update chat channel system message configurations to support clearing and maintaining values. for: “Agent available”, “Agent Unavailable” and “Routing Cancelled”
  • Visual IVR Essential has been depreciated. Existing instances will still function.
  • Deploy page information is not specific to the provider data center.
  • Expert flows are now accessible from Services→Start→Expert Flows card, and from a button on the upper right of Services→Manage
  • Essentials plugins/widgets standardization of “send” instead of “submit” button.

Platform

• • Display controls maintained during sticky session page transitions.

Integrations

• • Avaya Workspaces Alpha release (on request)
  • 3rd party Contact Center widget push Alpha (on request)

Agent Client

• • Updated style/colors of read receipt icons.

Customer Client

• • Display controls no longer removes the attach, edit box, and send button, they are only disabled.

• AI / Dashboard / Analytics

• • Ops Map Alpha (on request)

Bug Fixes

• • Agent skills will be normalized to all lowercase.
  • With sticky sessions enabled, window should close after timeout.
  • Long messages are exceeding message bubble on iOS devices.
  • Sticky session url parameter read ordering is incorrect.
  • Try It mode was not responding in the portal.