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Features
Essentials / Portal
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- Update chat channel system message configurations to support clearing and maintaining values. for: “Agent available”, “Agent Unavailable” and “Routing Cancelled”
- Visual IVR Essential has been depreciated. Existing instances will still function.
- Deploy page information is not specific to the provider data center.
- Expert flows are now accessible from Services→Start→Expert Flows card, and from a button on the upper right of Services→Manage
- Essentials plugins/widgets standardization of “send” instead of “submit” button.
Platform
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- Display controls maintained during sticky session page transitions.
Integrations
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- Avaya Workspaces Alpha release (on request)
- 3rd party Contact Center widget push Alpha (on request)
Agent Client
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- Updated style/colors of read receipt icons.
Customer Client
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- Display controls no longer removes the attach, edit box, and send button, they are only disabled.
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AI / Dashboard / Analytics
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- Ops Map Alpha (on request)
Bug Fixes
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- Agent skills will be normalized to all lowercase.
- With sticky sessions enabled, window should close after timeout.
- Long messages are exceeding message bubble on iOS devices.
- Sticky session url parameter read ordering is incorrect.
- Try It mode was not responding in the portal.