07.02.21 – Release Notes V5.44-mid


Essentials / Portal

    • Update chat channel system message configurations to support clearing and maintaining values. for: “Agent available”, “Agent Unavailable” and “Routing Cancelled”
    • Visual IVR Essential has been depreciated. Existing instances will still function.
    • Deploy page information is not specific to the provider data center.
    • Expert flows are now accessible from Services→Start→Expert Flows card, and from a button on the upper right of Services→Manage
    • Essentials plugins/widgets standardization of “send” instead of “submit” button.


    • Display controls maintained during sticky session page transitions.


    • Avaya Workspaces Alpha release (on request)
    • 3rd party Contact Center widget push Alpha (on request)

Agent Client

    • Updated style/colors of read receipt icons.

Customer Client

    • Display controls no longer removes the attach, edit box, and send button, they are only disabled.
  • AI / Dashboard / Analytics

    • Ops Map Alpha (on request)

Bug Fixes

    • Agent skills will be normalized to all lowercase.
    • With sticky sessions enabled, window should close after timeout.
    • Long messages are exceeding message bubble on iOS devices.
    • Sticky session url parameter read ordering is incorrect.
    • Try It mode was not responding in the portal.
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