Features

Essentials / Portal

• • Improve manage page resource loading
  • Add the provider name to the browser display tab
  • Text Chatbot Essentials UI improvements for intent name limits

Platform

• • Connected to agent system message is configurable or can be hidden

Integrations

• • Contact Center integration wait time and queue position message is configurable
  • Okta app store listing approved

Customer Client

• • Increase default font size for AI suggestions
  • ADA support for screen readers
  • Keep text input area visible but inactive using display controls

• AI / Dashboard / Analytics

• • Fallback intent configurable from AI Intent Maps
  • Reduce accuracy threshold for auto suggest
  • Tags and Survey visualization additions

• Documentation

  • Okta configuration guide

Bug Fixes

• • Two single customer conversations at a single agent
  • Missing conversation history after transfer
  • Related conversations not seen if media node is present
  • Last modified sort in manage page not working correctly
  • Intent map names with spaces cause problems with deploy links
  • Text chatbot name modal disappears
  • Twitter account authentication popup is hidden during configuration
  • Last plugin disappears when show history is clicked at client
  • Incorrect number of pages count for the manage screen with multiple pages
  • Manage page search and display issues