05.28.21 – Release Notes V5.43-mid

Features

Essentials / Portal

    • Improve manage page resource loading
    • Add the provider name to the browser display tab
    • Text Chatbot Essentials UI improvements for intent name limits

Platform

    • Connected to agent system message is configurable or can be hidden

Integrations

    • Contact Center integration wait time and queue position message is configurable
    • Okta app store listing approved

Customer Client

    • Increase default font size for AI suggestions
    • ADA support for screen readers
    • Keep text input area visible but inactive using display controls
  • AI / Dashboard / Analytics

    • Fallback intent configurable from AI Intent Maps
    • Reduce accuracy threshold for auto suggest
    • Tags and Survey visualization additions
  • Documentation

    • Okta configuration guide

Bug Fixes

    • Two single customer conversations at a single agent
    • Missing conversation history after transfer
    • Related conversations not seen if media node is present
    • Last modified sort in manage page not working correctly
    • Intent map names with spaces cause problems with deploy links
    • Text chatbot name modal disappears
    • Twitter account authentication popup is hidden during configuration
    • Last plugin disappears when show history is clicked at client
    • Incorrect number of pages count for the manage screen with multiple pages
    • Manage page search and display issues
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