Jump to a section...
Features
Essentials / Portal
-
- Improve manage page resource loading
- Add the provider name to the browser display tab
- Text Chatbot Essentials UI improvements for intent name limits
Platform
-
- Connected to agent system message is configurable or can be hidden
Integrations
-
- Contact Center integration wait time and queue position message is configurable
- Okta app store listing approved
Customer Client
-
- Increase default font size for AI suggestions
- ADA support for screen readers
- Keep text input area visible but inactive using display controls
-
AI / Dashboard / Analytics
-
- Fallback intent configurable from AI Intent Maps
- Reduce accuracy threshold for auto suggest
- Tags and Survey visualization additions
-
Documentation
- Okta configuration guide
Bug Fixes
-
-
Two single customer conversations at a single agent
- Missing conversation history after transfer
- Related conversations not seen if media node is present
- Last modified sort in manage page not working correctly
- Intent map names with spaces cause problems with deploy links
- Text chatbot name modal disappears
- Twitter account authentication popup is hidden during configuration
- Last plugin disappears when show history is clicked at client
- Incorrect number of pages count for the manage screen with multiple pages
- Manage page search and display issues
-