Features

Essentials / Portal

• • Remove deployment options when no entry url available.
  • Expand width of experience drop-down boxes to accommodate longer names.
  • Admin→Users support for changing passwords
  • Admin→Users support for copy users to make it easier in multiple user adds.

Integrations

• • Facebook integration update for attachment api changes.
  • Support location message from Whatsapp and other social/messaging channels into 3rd party contact center.

Agent Client

• • Agent disposition code plugin created for agent wrap-up identification.

AI / Dashboard / Analytics

• • AI suggestion removal of duplicates.

Bug Fixes

• • Media files names with a hyphen are now accepted.
  • Blank training phrases were causing intent map training issues.
  • External contact center routing was missing initial message if double quotes were present.
  • Intent map Test phrase function was incorrect if there were deleted intents in the intent map.
  • Chat sticky function caused multiple connected to agent messages.
  • CVV redaction was picking up incorrect matches.
  • Intent map learning tab view phrase was not showing target intent options.
  • Client side AI auto suggest was showing duplicate choices.
  • New provider intent map default welcome workflow was incorrect.
  • Teams support for longer input/output messages.
  • Don’t allow deletion of IVA Essentials from manage page.
  • Embedded web page integration launch and close based on active state was not set properly.
  • End of sentence punctuation was causing issues with entity extraction.
  • Network disconnect and session timeout were not working together.
  • Large messages with emoji or text from customer side caused an error with the agent.
  • Agent unable to set presence after updating profile information
  • Agent should not have access to open session functions at desktop once session is closed.
  • When sessions end the client should disable plugins.