Essentials / Portal
- Remove deployment options when no entry url available.
- Expand width of experience drop-down boxes to accommodate longer names.
- Admin→Users support for changing passwords
- Admin→Users support for copy users to make it easier in multiple user adds.
- Facebook integration update for attachment api changes.
- Support location message from Whatsapp and other social/messaging channels into 3rd party contact center.
- Agent disposition code plugin created for agent wrap-up identification.
AI / Dashboard / Analytics
- AI suggestion removal of duplicates.
- Media files names with a hyphen are now accepted.
- Blank training phrases were causing intent map training issues.
- External contact center routing was missing initial message if double quotes were present.
- Intent map Test phrase function was incorrect if there were deleted intents in the intent map.
- Chat sticky function caused multiple connected to agent messages.
- CVV redaction was picking up incorrect matches.
- Intent map learning tab view phrase was not showing target intent options.
- Client side AI auto suggest was showing duplicate choices.
- New provider intent map default welcome workflow was incorrect.
- Teams support for longer input/output messages.
- Don’t allow deletion of IVA Essentials from manage page.
- Embedded web page integration launch and close based on active state was not set properly.
- End of sentence punctuation was causing issues with entity extraction.
- Network disconnect and session timeout were not working together.
- Large messages with emoji or text from customer side caused an error with the agent.
- Agent unable to set presence after updating profile information
- Agent should not have access to open session functions at desktop once session is closed.
- When sessions end the client should disable plugins.