Essentials / Portal
- 2-Way messaging help text description updates.
- Improved descriptions for media library management page.
- Branding page support for images, colors, and preview usability updates.
- Supervisor portal sort ordering, pagination cache, and search improvements.
- PCI and HIPAA compliance.
- Active Directory SSO support.
- Add queue interrupt workflow to allow actions with queued users.
- Detect links in private social channels for proper display.
- Plivo SMS support for inbound and outbound.
- Twilio SMS support for inbound and outbound.
- Updated Agent Desktop API for agent state, login, and other control function.
- Open the agent client message entry window if the session is in an unknown state.
- Support for chat client to maintain session history/state while navigating web pages.
AI / Dashboard / Analytics
- Task visualizations available for tracking business activity. Placed on-demand in the Business Board.
- End to end session duration visualization to track bot/agent handle times.
- Agent productivity visualization.
- Sentiment visualizations for sentiment sessions over time.
- Add edit in place and workflow change functionality for intent map training phrases.
- Add save button support for intent map advanced settings.
- Include agent skill, agent, and customer emails in data extraction.
- Intent map training phrase upload not working.
- Social media connection configuration base URL fix.
- Routing configuration screen give feedback on save action.
- Missing message on display of chat history for client.
- Incorrect session timeout message seen at agent when customer closes chat window.
- Email entity extraction errors.
- Intent map conflicts tab producing blank screen on errors.
- Provider portal MFA code box allowed browser pre-population of values.
- Improve mobile connection issues relation to session timeouts.
- Delete intent should not delete the connected workflow.
- Essentials goto list boxes should list all workflows.
- Regex parsing errors in expert mode workflow editor when defining branch nodes.
- Round robin routing skipping agents.
- Longer names and skills overrunning the provider portal user information box.
- Email entity missing in intent map training phrase drop down.
- Broken direct link to agent UI with a chat session indicator
- Race condition with social channel survey launch