Features

Essentials

• • Remove optional Essentials from Services→Setup menus
    • (Smart Chat Service, Smart Answering Service, Intelligent Virtual Assistant)

Portal

• • On the branding page added a remove option for uploaded files.
  • Supervisor view accessible to Administrator, Manager, and Supervisor roles.
  • Task progress message added to expert workflow nodes.

Platform

• • Optimize social media image/file storage
  • Provider account used for SMS on OTP logins

Integrations

• • Support for Cisco ECE contact center integration.
  • Support for Five9 contact center integration.
  • Support for Puzzel contact center agent options push, transfer, and conference.

Agent Client

• • Change session display when the chat session closes but remains in agent view.

AI / Dashboard / Analytics

• • Improved language id models deployed.
  • Two new Agent Productivity panels on the Statusboard.
  • Automatic credit card number redaction for session data.

Bug Fixes

• • Puzzel integration exception warning
  • External contact center integration incorrect email identity validation
  • Disable auto-complete on all password fields
  • Correct welcome workflow creation for new intent maps