Jump to a section...
Features
Essentials
-
- Remove optional Essentials from Services→Setup menus
- (Smart Chat Service, Smart Answering Service, Intelligent Virtual Assistant)
- Remove optional Essentials from Services→Setup menus
Portal
-
- On the branding page added a remove option for uploaded files.
- Supervisor view accessible to Administrator, Manager, and Supervisor roles.
- Task progress message added to expert workflow nodes.
Platform
-
- Optimize social media image/file storage
- Provider account used for SMS on OTP logins
Integrations
-
- Support for Cisco ECE contact center integration.
- Support for Five9 contact center integration.
- Support for Puzzel contact center agent options push, transfer, and conference.
Agent Client
-
- Change session display when the chat session closes but remains in agent view.
AI / Dashboard / Analytics
-
- Improved language id models deployed.
- Two new Agent Productivity panels on the Statusboard.
- Automatic credit card number redaction for session data.
Bug Fixes
-
- Puzzel integration exception warning
- External contact center integration incorrect email identity validation
- Disable auto-complete on all password fields
- Correct welcome workflow creation for new intent maps