Features

Essentials

• • Improve vertical spacing of resulting FAQ essentials workflow 
  • Increase FAQ essentials max questions to 10 

XDesigner – XPert

• • Remove registered user url as deployment option, not valid for provider use 

Platform

• • WhatsApp Channel support (Nexmo provider) 
  • Social display of Emoji icons 
  • Facebook Messenger support, with automatic page approval flow 
  • Channel Admin UI for FB Messenger and WhatsApp 
  • Restrict file upload to portal for only valid image and document file types 
  • Restrict valid paths for plugin execution, improved security of platform. 
  • Reduce phone number restrictions to support Europe and other non-us numbers 
  • Replace “guest user” with a channel specific name based on info from channel. WhatsApp will use phone number. 

Agent Client 

• • Maintain channel type icon based on customer side of conversation 
  • Display business user info if available for a contact on the left side panel 
  • Remove bots as transfer targets, configurable to return on request 
  • Remove the current agent as a transfer target, no self-transfer 

Customer Client 

• • default to x-auth true for client login, fixes issues with various network configurations 
  • use local store for authentication of all client and entry tag logins 

Dashboard / Analytics  

• • Reorg dashboard with dashboard wide time selector dropdown
  • Start similar items on a new row, interactions, bot/agent conversations, agent/customer counts

YouTube 

• • XPert mode button create
  • Smart IVR Preview 

Bug Fixes

• • Remove temporary password in url for new user invite 
  • Disable swipe left function on client as a developer menu access method
  • Fix Arabic, other language support in WhatsApp/social connectors
  • Fix orphan customer on redirect to agent, intermittent problem 
  • Restrict javascript in an assign node 
  • Fix transfer and escalate errors with social channels 

Tips, FAQ, Q&A Item of the Release 

WordPress Plugin Configuration

• • The Koopid WordPress Plugin is available as an addon from the WordPress site. Search plugins for “Koopid” and you will find the link.
  • One of the common configurations for a company is to use a custom icon for the launch icon. This is the image that shows on your webpage. When clicked, Koopid is launched with your configured entry tag.
  • You can configure the icon used for launch with the following steps: 
    • Upload your desired icon to your Koopid provider instance. Select AccessàIcon from Xpert mode in the Koopid portal. 
    • Note: Icons should be square aspect ratio (i.e. 256×256, 512×512) and png or jpg files. 
  • From your Koopid Plugin configuration in WordPress, edit the “Button CSS” field with your customizations.  
  • The following is a sample CSS line for button placement. Other variations may be used to achieve other features. Replace the provider id and image file name with your specific values. width: 50px; background-color: white; background-image: url(https://app.koopid.io/kpd-static/providers/<your provider ID>/images/<your image file name>);