Features

Essentials 

• • Disable call button and other unneeded display controls for essential workflows 
  • introduce essentials widgets to the right side of XDesigner Xpert. this gives access to essentials styles in workflow designer 
  • updated concierge contact information widget with name as first item and to populate business identity automatically 
  • FAQ Actions to enable web, workflow, and escalate actions on FAQ answers.
  • Improved spacing for Essentials FAQ workflow 

XDesigner – XPert 

• • Workflows can create a button to close the chat window 
  • Updated workflow management page to reduce options not needed 
  • Remove dev mode and device view toggles from left menus, they are now only available as top buttons on pages that use them. 
  • Added BCC and CC as options for email plugin 

Platform 

• • WhatsApp Channel (Twilio provider) 
  • Channel configuration 

Agent Client 

• • Agent state notification sent to automatically sync with admin or api changes to state 

Customer Client 

• • Close / disable chat entry box when session timeout or agent close session

Dashboard / Analytics  

• • One click access to new workflow/session analytics (specify date range and see results without file download) 
  • Node titles displayed if available 

Mobile 

• • iPhone App Store released, Google Play store released 

YouTube 

• • FAQ essential 
  • Concierge essential 
  • New User creation  

Bug Fixes

• • Prevent workflow connection lines from disappearing by making node id read only 
  • Correctly use provider logo for error messages 
  • Fix sentiment and n-best data in export data 
  • Fix concierge essentials that were created without proper escalate links 
  • Display control node without any settings was ending a workflow, fixed 
  • Corrected default url link used in common/notify plugin 
  • Security fix: restrict file upload to images, pdf, and plain text 
  • Security fix: expand restricted access regions of sites.