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Features
Essentials
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- Disable call button and other unneeded display controls for essential workflows
- introduce essentials widgets to the right side of XDesigner Xpert. this gives access to essentials styles in workflow designer
- updated concierge contact information widget with name as first item and to populate business identity automatically
- FAQ Actions to enable web, workflow, and escalate actions on FAQ answers.
- Improved spacing for Essentials FAQ workflow
XDesigner – XPert
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- Workflows can create a button to close the chat window
- Updated workflow management page to reduce options not needed
- Remove dev mode and device view toggles from left menus, they are now only available as top buttons on pages that use them.
- Added BCC and CC as options for email plugin
Platform
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- WhatsApp Channel (Twilio provider)
- Channel configuration
Agent Client
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- Agent state notification sent to automatically sync with admin or api changes to state
Customer Client
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- Close / disable chat entry box when session timeout or agent close session
Dashboard / Analytics
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- One click access to new workflow/session analytics (specify date range and see results without file download)
- Node titles displayed if available
Mobile
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- iPhone App Store released, Google Play store released
YouTube
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- FAQ essential
- Concierge essential
- New User creation
Bug Fixes
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- Prevent workflow connection lines from disappearing by making node id read only
- Correctly use provider logo for error messages
- Fix sentiment and n-best data in export data
- Fix concierge essentials that were created without proper escalate links
- Display control node without any settings was ending a workflow, fixed
- Corrected default url link used in common/notify plugin
- Security fix: restrict file upload to images, pdf, and plain text
- Security fix: expand restricted access regions of sites.